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1. Introduction

Johnson Plumbing NV (“we”, “us”, “our”) operates the website https://johnsonplumbingnv.com (the “Site”). We are a licensed and bonded plumbing contractor based at 517 Evans Ave, Reno, NV 89512, USA and serve clients in Nevada, California, Arizona, Utah and Louisianajohnsonplumbingnv.com. Our 24‑hour service line is (775) 351‑2293 and our contact email is service@johnsonplumbingnv.comjohnsonplumbingnv.com. This Privacy Policy explains what personal data we collect from visitors and customers, how we use it, and your rights.

2. Data Collected

  • Contact and service request information: When you submit a contact form or request an appointment, we collect your name, phone number, email address, service address and any details you provide so we can respond to your inquiry and schedule services.

  • Comments: If our Site allows comments, we collect the data shown in the comments form, plus your IP address and browser user‑agent string to help spam detection. We may use services like Gravatar for avatars (subject to Gravatar’s privacy policy).

  • Cookies: We use cookies to remember your preferences, such as keeping you logged in if you have an account, and to improve user experience. Session cookies expire when you close your browser; login cookies last two days (or two weeks if you select “Remember Me”); screen‑options cookies last one year.

  • Analytics and performance data: We may use third‑party analytics tools (e.g., Google Analytics) to understand how visitors use our Site. These tools collect anonymized information such as pages visited and time spent on the Site.

  • Embedded content: Some pages include embedded content (e.g., YouTube videos, Google Maps, or reCAPTCHA). Embedded content from other websites behaves as if you visited those sites directly and may collect data about you. For example, reCAPTCHA helps detect spam and protect our forms; it operates under Google’s privacy policy.

3. How We Use Your Data

We use the information we collect to:

  • Respond to inquiries and provide plumbing services.

  • Schedule appointments and communicate about job status.

  • Improve the Site’s usability and protect it against spam and abuse.

  • Comply with applicable laws and regulations.

We do not sell your personal information to third parties. We may share your information with trusted service providers (e.g., website hosting, email or SMS notification services) solely for business operations. These providers are required to protect your information and use it only for the services they perform for us.

4. Cookies

  • Comments and contact form entries: Retained indefinitely for customer service and record‑keeping unless you request deletion.

  • Analytics data: Retained according to the third‑party service’s policies (e.g., Google Analytics typically retains data for 14 months).

  • Cookies: Session cookies expire when you close your browser; other cookies have the durations listed above.

5. Who Has Access To Your Data

You may request that we:

  • Provide access to the personal data we hold about you.

  • Correct inaccurate information or update your details.

  • Delete your personal data where legally permissible.

  • Opt out of marketing communications.

To exercise these rights, please contact us at service@johnsonplumbingnv.com or call (775) 351‑2293

6. Third Party Access to Your Data

We take reasonable measures to protect your information using physical, electronic and procedural safeguards. However, no method of transmission over the internet or storage system is completely secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

7. How Long We Retain Your Data For

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When we do, we will update the “Last Updated” date at the top of this policy. Continued use of our Site after such changes constitutes acceptance of the updated policy.

If you approve this draft, I can proceed to edit the privacy‑policy page on the Johnson Plumbing website. You may need to log in to your WordPress admin area so I can replace the placeholder text with the updated policy. Please let me know if you’d like me to proceed with the changes.